FAQ

Returns

SolioCards Return Policy

At SolioCards we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent. Please review the details below:1. Eligibility for Returns

• Timeframe: Returns are accepted within 30 days from the date of delivery.
• Condition: Items must be returned in their original condition, unopened, undamaged, and in their original packaging, including any protective sleeves, top loaders, or cases provided.
• Eligible Items: Returns are accepted for sports cards, sealed products, and other collectibles purchased directly from Collecting the UFC. Custom or personalized items are non-returnable unless defective.
• Proof of Purchase: A valid order number or receipt is required for all returns.

2. Non-Returnable Items

• Items that have been opened, used, or altered (e.g., graded cards removed from slabs, signed cards with damaged signatures).
• Products purchased from third-party sellers or marketplaces.
• Gift cards or digital products.
• Items marked as "final sale" at the time of purchase.

3. Return Process

1. Contact Us: Email our customer service team  within 30 days of delivery to request a Return include your order number and reason for the return.
2. Pack the Item: Securely package the item in its original packaging to prevent damage during shipping.

1. Ship the Item: Send the package to the return address provided in the RMA email. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
2. Inspection: Once received, we will inspect the item to confirm it meets return eligibility criteria. Processing may take 5-7 business days.

4. Refunds

• Refund Method: Refunds will be issued to the original payment method within 10 business days of receiving and approving the return.
• Refund Amount: Full refunds will be issued for the item’s purchase price, excluding original shipping fees. If the return is due to our error, we will also refund return shipping costs (up to a standard shipping rate).
• Partial Refunds: If an item is returned in a condition that does not fully meet our criteria (e.g., minor packaging damage), a partial refund may be issued at our discretion.

5. Exchanges

• We offer exchanges for the same item or a comparable item of equal value, subject to availability. Follow the same return process and indicate your preference for an exchange in your RMA request.
• Customers are responsible for shipping costs for exchanges unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the item and packaging.
• We will provide a prepaid return label and issue a full refund or replacement upon receipt and verification.

7. Shipping Damage

• If your item arrives damaged due to shipping, file a claim with the carrier and contact us immediately. Retain all packaging materials for inspection by the carrier.

8. Policy Updates SolioCards reserves the right to update this return policy at any time. Changes will be posted on our website, and the updated policy will apply to purchases made after the revision date.Note: This policy applies only to purchases made directly through Collecting the Bandais official website or authorized retail channels. For purchases made through third-party platforms, please refer to their respective return policies.We value your trust and are committed to making your collecting experience exceptional. Thank you for choosing SolioCards

Shipping

SolioCards Shipping Policy

At SolioCards, we are committed to delivering your TCG cards and collectibles safely and efficiently. Please review our Shipping Policy below for details on how we process and ship your orders.1. Order Processing

• Processing Time: Orders are typically processed within 2-3 business days from the date of purchase, excluding weekends and U.S. federal holidays. Processing may take longer during peak periods (e.g., product releases or holidays).
• Order Confirmation: You will receive an email confirmation with your order details once your purchase is processed. If you do not receive this email within 24 hours, please contact us .

2. Shipping Destinations

• Domestic Shipping: We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam).
• International Shipping: We offer shipping to select international destinations, including Canada, the United Kingdom, Australia, and certain EU countries. Available destinations are listed at checkout. International customers are responsible for customs fees, duties, and taxes.

3. Shipping Methods and Costs

• Domestic Shipping Options:
• Standard Shipping: 5-7 business days, starting at $4.99 (free on orders over $100).
• Expedited Shipping: 2-3 business days, starting at $9.99.
• Priority Shipping: 1-2 business days, starting at $14.99.
• International Shipping:
• Standard International: 7-21 business days, starting at $15.00 (varies by destination).
• Express International: 3-7 business days, starting at $30.00 (varies by destination).
• Shipping Costs: Costs are calculated based on weight, package size, destination, and selected shipping method. Final shipping costs are displayed at checkout.
• Carrier Partners: We use trusted carriers such as USPS, FedEx, and UPS for domestic shipments and DHL or USPS for international shipments.

4. Shipping Guidelines for Collectibles

• Secure Packaging: All items are packaged with care to ensure protection during transit. Sports cards are shipped in protective sleeves, top loaders, or team bags, and high-value items may include additional padding or rigid mailers.
• High-Value Items: Orders valued over $250 require signature confirmation upon delivery for added security. Additional insurance may be purchased at checkout for high-value orders.
• Sealed Products: Sealed boxes, packs, or cases are shipped in protective boxes to prevent damage.

5. Tracking Your Order

• Tracking Information: Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website or by contacting us.
• Lost Packages: If your package is lost in transit, contact us within 30 days of the shipping date, and we will work with the carrier to resolve the issue or file a claim.

6. Delivery

• Delivery Timeframes: Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.
• Incorrect Address: You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect or undeliverable address, you will be responsible for additional shipping costs to resend the order.
• Risk of Loss: Risk of loss transfers to you once the package is handed off to the carrier. However, we will assist with claims for lost or damaged shipments.

7. Shipping Damage

• If your order arrives damaged, contact us within 7 days of delivery ( with photos of the damaged item(s) and packaging. Retain all original packaging for inspection by the carrier.
• We will work with you to file a claim with the carrier and provide a replacement or refund, subject to our Return Policy.

8. Pre-Orders and Backorders

• Pre-Orders: For pre-order items, estimated shipping dates are provided on the product page. We will ship pre-orders as soon as the product is available, but delays from manufacturers may occur.
• Backorders: If an item is temporarily out of stock, we will notify you and provide an estimated restock date. You may cancel your order for a full refund if the item is not yet shipped.

9. Customs and International Shipping

• Customs Fees: International customers are responsible for all customs duties, taxes, and fees imposed by their country. These fees are not included in the purchase or shipping price and are determined by local authorities.
• Customs Delays: We are not responsible for delays caused by customs processing. Contact your local customs office for assistance with held packages.

10. Policy Updates We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website, and the updated policy will apply to orders placed after the revision date.

Last Updated: july 16, 2026

Thank you for shopping with SolioCards We appreciate your business and are committed to ensuring your order arrives safely and on time!

We started from owning a groupchat to focusing on tcg mainly onepiece we are still working every day on the site while we run our whatsapp group that will open up to the public soon aswell so stay updated and make sure to subscrib to keep updates thanks for joining us on this adventure